Responsible Gaming at Highroller Online Casino

Our Approach to Player Protection

We are licensed and supervised in Estonia, holding both an activity licence for organising games of chance and a licence to organise remote gambling. This regulatory oversight means we are legally required to promote safer gambling, and we take that responsibility seriously. Beyond simply meeting the minimum requirements, we at HighRoller aim to give you practical, easy-to-use controls so that you always feel in charge of your own play.

Our Vegas-style entertainment is designed to be enjoyed responsibly, and we never encourage chasing losses or treating gambling as a source of income. Instead, at Highroller, we frame every game - from Online Slots to our Live Dealer tables supplied by Evolution - as entertainment first and foremost. We occasionally run promotions to add to the fun, and you can always check the terms of our Highroller bonus offers before opting in.

Tools to Help You Stay in Control

We at High Roller give you direct access to a number of account settings that let you manage how much time and money you spend with us. These tools are available from your account dashboard, and our support team can help you activate any of them at any time.

• Deposit Limits - Set a daily, weekly or monthly cap on how much you can add to your account. Once your limit is reached, you won't be able to deposit further until the period resets.
• Loss Limits - Define the maximum amount you're willing to lose over a set period, giving you an extra layer of financial control.
• Wager Limits - Cap the total amount you can stake across our games within a chosen timeframe.
• Session Time Reminders - Ask us to notify you after a set period of continuous play, so you can pause, reflect and decide whether to continue.
• Cool-Off Periods - Take a short break from your account - typically a few days to a few weeks - during which you won't be able to log in or place bets.
• Self-Exclusion - Close your account for a longer period, or indefinitely, if you feel you need a complete break from gambling.

Our HighRoller account managers can walk you through setting any of these limits, and if you ever want to reduce a limit, we apply the change instantly. If you wish to increase a limit, we build in a short waiting period, giving you time to reconsider before the change takes effect.

Self-Exclusion and HAMPI

As an Estonian-licensed operator, we participate in HAMPI, Estonia's central self-exclusion register. If you register with HAMPI, you will be barred from playing not just with us but across all operators connected to the system. We at Highroller fully respect this register, and we check it as part of our compliance process. If you're already on the HAMPI list, we won't be able to open or maintain an account for you, in line with the law.

We also want to be clear that our platform is not available to anyone prohibited from playing by our regulator, to sanctioned individuals, to corporate entities, or to anyone treating gambling as a professional activity. Our House takes these restrictions seriously, and our verification checks help us enforce them consistently.

Age Verification

Gambling with us is restricted to adults who are at least 21 years old, or the minimum gambling age set by the laws of their country of residence - whichever is higher. We verify age and identity as part of our standard account checks, and we may request documentation at any point, particularly around deposit or withdrawal activity. Underage gambling is something we at HighRoller take extremely seriously, and we will close any account found to belong to a minor, with deposited funds returned where appropriate. This is also checked during the Highroller login and account creation process.

Recognising the Signs of Problem Gambling

We encourage every player to occasionally check in with themselves about their gaming habits. Some signs that gambling may no longer be purely recreational include:

• Spending more time or money than you originally planned
• Chasing losses in an attempt to win them back
• Borrowing money or selling possessions to fund gambling
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or preoccupied when not playing
• Lying to family or friends about the extent of your gambling

If any of this sounds familiar, we at High Roller urge you to use our built-in tools right away, and to reach out to one of the independent support organisations listed below. You are never alone in this, and asking for help is a sign of strength, not weakness.

Independent Support Organisations

Alongside the tools we offer directly, we recommend the following independent resources, which provide free, confidential advice to anyone affected by problem gambling:

• GamCare - free advice, support and counselling for anyone affected by gambling harm
• BeGambleAware - independent information and self-assessment tools
• Gamblers Anonymous - peer support groups for people recovering from gambling addiction
• Your national or regional self-exclusion register, where applicable

Our HighRoller support team can also point you toward local resources relevant to Canada, Finland or New Zealand, depending on where you're playing from, since we tailor our locale variants to reflect the regulations and support networks available in each market.

How We Support You Behind the Scenes

Every member of our support team is trained to recognise signs of distress or risky play patterns, and to respond with empathy rather than judgment. Whether you reach us through live chat or email, we are ready to talk through your options - whether that means adjusting a limit, activating a cool-off period, or simply pointing you toward independent help.

We also monitor account activity for signs that a player might be struggling, and we may proactively reach out if we notice unusual patterns, such as rapidly increasing deposits or sustained late-night sessions. This isn't about restricting your fun - it's about making sure your experience with us stays healthy and sustainable.

Third-Party Payments and Account Security

As part of our responsible gaming framework, we only accept payments made directly by the account holder. Third-party deposits are not permitted, and any winnings generated from such deposits are forfeited, with the original deposit returned to the payment account holder. This policy protects both our players and their families from unauthorised use of shared financial accounts.