Highroller Privacy Policy

At Highroller Online Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Highroller Privacy Policy explains what information we collect, how we use it, and the choices you have when you register, deposit, play, or otherwise interact with our services. By creating a Highroller casino account or using highroller.com, you agree to the practices described below.

Who We Are and What This Policy Covers

Highroller Online Casino is operated by Happy Hour Solutions Ltd, registry code HE419393, with a registered address at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board, holding activity licence No. HKT000063 for organising games of chance and licence No. HKL000374 for organising remote gambling. Our operations are governed by the laws of the Republic of Estonia, and this policy applies wherever you access Highroller casino, whether through our desktop site, our Highroller app, or any localised version of our platform available in Canada, Finland, or New Zealand.

Information We Collect

When you register for a Highroller casino login, deposit funds, or use our promotions, we collect several categories of personal data. We gather this information directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers or verification agencies.

• We collect identity information, including your full name, date of birth, address, nationality, and contact details, which we require to confirm you meet our minimum age and residency requirements.
• We record account credentials used for your Highroller login, along with security questions and authentication data.
• We process financial information related to deposits and withdrawals made through Visa, Mastercard, Interac, MuchBetter, Jetonbank, Paysafecard, and Jeton Cash, including transaction amounts and payment method details.
• We track your gaming activity, including games played, wagers placed, bonus usage such as Highroller bonus codes, and outcomes, in order to administer your account and calculate any Highroller casino bonus entitlements.
• We collect technical data such as your IP address, device type, browser information, and log-in timestamps when you use our Highroller casino app or access our site via desktop or mobile.
• We may collect documents submitted for identity verification, including proof of address and government-issued identification, particularly where a cumulative deposit or withdrawal threshold of 2,000 EUR is reached.

How We Use Your Information

We use the personal data we collect to operate Highroller casino responsibly and in compliance with our licensing obligations. Our purposes include the following.

• We use your data to verify your identity, confirm your eligibility to play, and prevent access by anyone under the applicable gambling age or listed on the Estonian self-exclusion system HAMPI.
• We process your information to manage deposits, withdrawals, and any Highroller casino no deposit bonus or welcome offer you claim, ensuring wagering requirements and bonus terms are applied correctly.
• We analyse your gameplay to detect fraud, prevent money laundering, and comply with anti-money-laundering regulations under Estonian law.
• We use contact details to send account notifications, respond to support requests submitted via email or LiveChat, and communicate important changes to our terms or this Highroller Privacy Policy.
• Where you have opted in, we use your data to send marketing communications about promotions, including our Highroller bonus code offers, Level Up rewards, and ROLR loyalty benefits.
• We use technical and usage data to maintain and improve our Highroller casino app, optimise our website performance, and personalise your experience across Highroller vegas casino games and features.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide the services you request when you open a Highroller casino account. We rely on legal obligation to satisfy regulatory and licensing requirements imposed by our Estonian supervisors. We rely on legitimate interest to prevent fraud and secure our platform. Where required, we rely on your consent, particularly for marketing communications, and you may withdraw this consent at any time through your account settings.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors to facilitate deposits and withdrawals across accepted methods.
• We share information with identity verification providers to confirm your age, identity, and address as part of our compliance checks.
• We disclose data to regulatory authorities, including the Estonian Tax and Customs Board, where legally required.
• We may share data with game providers such as Pragmatic Play, NetEnt, Evolution, and other studios featured on our platform, solely to the extent necessary to deliver gameplay and promotional features like Kalamba Kash Drops or Pragmatic Play Drops & Wins.
• We may share information with law enforcement agencies where required by applicable law or court order.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate Highroller Online Casino effectively. Cookies help us remember your Highroller casino login preferences, maintain your session across our desktop and mobile Highroller casino app, and analyse how you interact with our games and promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our site.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory obligations under Estonian gambling law. Where your account remains dormant for 12 consecutive months, we may apply an administrative fee as described in our terms, and we continue to retain your data in accordance with statutory record-keeping requirements even after account closure.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your data, and the right to data portability. You may also object to processing based on legitimate interest or withdraw consent for marketing purposes at any time. To exercise these rights, you can contact our support team, and we will respond in accordance with applicable data protection law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We use encryption for sensitive data transmission and restrict access to personal information to authorised personnel only. While we take security seriously, no method of transmission over the internet is entirely secure, and we encourage you to safeguard your own Highroller login credentials.

International Data Transfers

As we serve players across Canada, Finland, and New Zealand, your data may be processed in jurisdictions outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place consistent with our obligations under Estonian and applicable European data protection standards.

Third-Party Links

Our platform may contain links to third-party websites or services, including payment providers and game studios. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Highroller Online Casino is intended strictly for adults. We do not knowingly collect personal data from anyone under 21 years of age, or under the minimum gambling age set by their country of residence, whichever is higher. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information.

Changes to This Policy

We may update this Highroller Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Highroller casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your personal data, please contact our support team via email at support@highroller.com, or through LiveChat, available daily from 8:00 AM to 1:00 AM CET. We are committed to addressing your concerns promptly and transparently.